Frequently Asked Questions

All about Wonder Box

What is Wonder Box?

Wonder Box is a box of fun delivered to you once a month. Each box has a different theme and contains 2 STEAM (Science, Technology, Engineering, Art, Math) toys related to the theme. The box is for kids aged 7-12, but anyone can enjoy Wonder Box.

How much does Wonder Box cost?

One month subscription: $65/month

 

Three month subscription: $63/month - $189 billed upfront

 

Six month subscription: $60/month - $360 billed upfront

 

All our subscriptions renew automatically, so you never have to worry about when or where your next box of toys will come from.

My kid isn’t between 7 & 12, can I still buy Wonder Box?

Yes, of course you can. The ages are 7-12 because we feel those are the kids that would enjoy them most, but we also think people of all ages can enjoy Wonder Box. You can also take a look at the sneak peek to check out the toys we have.

 

We do recommend you always follow the manufacturer's guidelines to stay safe.

Is shipping included?

Short answer: Yes.

 

Long answer: Yes, because we want you to have fun and not worry about shipping.

My Wonder Box subscription

How do orders work?

You can subscribe to Wonder Box online on our website, you’ll be billed immediately for your first box and then will be billed on the first of every month/three months/six months based on the plan you pick.

 

If you subscribe after the fifth of the month, you’ll have to wait until the next month to get your box. We know it’s a long time, but we do it this way to make sure everyone gets their boxes on time. 

Can I customize my subscription?

Yes you can! Right now, you can select the age category and we will have more options in the future.

Can I cancel my subscription?

We’d be really sad to see you go, but we’ll still be here if you decide to come back.

 

You can cancel your subscription before the renewal date, which is the first of the month. 

 

One month subscription: You can’t cancel the first box after you have paid, but you can cancel any subsequent boxes before the 1st of the month.

 

3 month and 6 month subscriptions: You can not cancel midway through the plan but you can stop the renewal anytime before your next billing date.

When will I get my Wonder Box?

We ship your Wonder Box around the 15th of each month, it’s a super exciting day for us too! Shipping can take up to 4-5 days and you can track your Wonder Box using the tracking code in the email we will send you.

 

If you haven’t received an email with your tracking code by the 20th of the month, let us know by emailing us at contact@thewonderbox.ca and we’ll take a look at what’s going on.

My Wonder Box hasn’t arrived

Uh oh! But don’t worry just yet, make sure you have checked the tracking code to see what it says. 

 

There’s no information. Did we just send you the tracking email? You might have to wait a few days while our shipping partners update the information. You’ll see the information soon, we promise!

 

The status isn’t updating. It might have not been scanned at the current location, this happens when packages ship sometimes. If the status still doesn’t change for 4-5 days, let us know at contact@thewonderbox.ca and we’ll take a look.

 

It says delivered. Sometimes the status shows up as delivered a day or so before it actually arrives. It’s happened to us as well and we wish we knew why just as much as you do. If your Wonder Box still isn’t there in 2 days, send us an email at contact@thewonderbox.ca and we’ll take a look.

 

It says returned to sender. Oops! Double check your shipping address to make sure it’s correct and send us an email at contact@thewonderbox.ca so we can send another box your way.

Coupons and promotions

How do I use my coupon code?

Score! You lucky saver, you! You can enter your coupon code during the checkout process on the payment information page. You will see the coupon code option on the left side of the page.

Can I use multiple codes?

We’re sorry, but we can’t accept multiple promotions.

How does the referral program work?

We’re excited you want to share the fun of Wonder Box with your friends.

 

If you want to refer a friend: After you login to your account, you can access your unique referral link.  Once you share your link and your friend signs up, you will be given a $10 credit. You can use this credit when you renew your subscription.

 

If your friend sent you a link: Use your friends link to sign up for Wonder Box. Your discount should be applied automatically at checkout. 

 

In case something goes wrong, send us an email at contact@thewonderbox.ca.

My question isn't here

Don’t worry we’re still here to help! Send us an email at contact@thewonderbox.ca and we’ll get back to you.